SHIPPING & RETURNS

1. SHIPPING INFORMATION

Free delivery on orders over $110.

Standard orders are processed and dispatched from our warehouse within 72 hours. Orders are shipped Monday to Friday. Orders placed during the weekend are normally dispatched on Monday or Tuesday.

Customers who purchase Priority Processing receive expedited handling, with orders processed within 24 hours. Priority Processing applies only to order handling time and does not affect the shipping carrier's delivery time.

Orders placed after 12:00 PM Europe/Vilnius time on Friday will be processed on the next business day, Monday.

Estimated delivery times begin from the date your order is dispatched. Once an order has been placed, we cannot guarantee that major changes or cancellations can be made.

2. PRE-ORDERS

All pre-ordered products will be shipped on or before the estimated shipping date stated on the product page.

If your order includes both an in-stock product and a pre-ordered product, the full order will be shipped together once the pre-ordered product becomes available.

3. DELIVERY TIMES

  • UPS Express Delivery: 1–3 business days
  • FedEx Standard Delivery: 3–6 business days

Delivery times are estimates and begin from the date the order is dispatched.

4. COUNTRIES WE SHIP TO

United States.

5. CUSTOMS, DUTIES AND FEES

FPRO is not responsible for any import duties, customs charges, taxes or other fees associated with your order.

Please check your country's regulations before placing an order to determine whether additional charges may apply. This also applies to orders shipped using free delivery.

If your order incurs duties or taxes and you refuse to pay them, any resulting charges may be deducted from your refund.

6. LATE OR LOST ORDERS

When placing your order, please make sure that the delivery address is complete and correct.

FPRO is not responsible for parcels delivered to an incorrect address provided by the customer or for parcels requested to be left with a neighbour, in an outbuilding or in another designated safe location.

Any missing or lost order must be reported to us in writing at hello@fpro.com.

If your order is returned to our warehouse because an incorrect or incomplete address was provided, you will be responsible for the shipping cost required to resend it.

If you choose not to pay the reshipping cost, it may be deducted from any refund issued.

Orders marked as delivered

Tracking may sometimes show an order as delivered when it has been received by a reception desk, post room, colleague, household member or another person at the delivery address.

We do not normally refund or replace tracked orders that have been confirmed as delivered by the shipping carrier. We recommend using a secure delivery address.

7. RETURNS AND REFUNDS

If you are not completely satisfied with your eligible physical product, you may return it within 30 days of receiving your order for a refund or exchange.

To start a return, you must create your return label through our online returns portal within the 30-day return period: https://fpro.com/pages/return-your-order

Customers are responsible for creating the return label and covering all return shipping costs.

To be eligible for a return, the product must be returned in the same condition in which it was received. Whenever possible, it should also be returned in its original packaging.

Please do not fold the FPRO Ball Mastery Mat when returning it, even if the original packaging is no longer available.

After we receive the returned product, we will inspect it and notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. Alternatively, an approved exchange may be provided where applicable.

Original shipping fees, Priority Processing fees, customs charges and return shipping costs are non-refundable.

Creating a return label does not automatically guarantee that a refund will be approved. Returned products must comply with the conditions stated in this policy.

8. NON-RETURNABLE AND NON-REFUNDABLE PRODUCTS

The following products cannot be returned, exchanged or refunded:

  • FPRO Grip Socks, due to hygiene reasons
  • FPRO Shin Guard Stays, due to hygiene and safety reasons
  • Digital products, digital training programs, subscriptions, downloadable content and other digitally delivered services once access has been provided or the digital content has been activated

Please carefully review product descriptions, sizing information and subscription details before completing your purchase.

This exclusion does not affect any rights that cannot legally be excluded.

9. CONTACT US

For questions regarding shipping, returns or refunds, please contact us at hello@fpro.com. Our support team will respond as soon as possible.